Job Description

Job Description and Duties

The Staff Services Manager (SSM) I, under the general direction of the Staff Services Manager II in the Grant Management Section, is responsible for supervising and providing clear direction to analytical and support staff to ensure that funding opportunities, grants, contracts, and budgets are executed timely, consistent, and appropriate.  The SSM I coordinates with the Research and Evaluation and Health Workforce Policy Sections to align with the Health Workforce Development (OHWD) programs and strategies focused on the development and maintenance of California's healthcare workforce.  The SSM I may represent OHWD on special task forces and meetings with other government departments or professional organizations.

This position is subject to the Form 700 Statement of Economic Interests filing requirements, which requires disclosure of certain personal economic interests as determined by the Conflict of Interest Code of the Department of Health Care Access and Information.  Pursuant to Government Code section 81008, Form 700 Statement of Economic Interests is public record and will be made available for public inspection.

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Working Conditions

HCAI offers a hybrid telework schedule with a combination of remote and in-office work schedules for CA residents only. The telework policy is subject to change, and additional in-office days may be required and/or minimal notification may be given to report to the worksite if an urgent need arises.

Special Requirements

Possession of Minimum Qualifications will be verified prior to interview and/or appointment.  If you are meeting Minimum Qualifications with education, you must include a copy of your unofficial transcripts and/or license for verification.  Official sealed transcripts will be required upon appointment.  If it is determined an application does not meet the Minimum Qualifications, the applicant will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position.  Applicants who have been withheld may file an appeal with the State Personnel Board.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Workload Management: Experience in active listening, tailoring to the audience, measurable and positive, and professional.
• Communication: Experience with clear, relevant, structured tools/systems, effective delegation and/or prioritization, and strategic mindset.
• Analysis and Recommendations: Experience of a clear, detailed analytical approach, step-by-step actions, recommendations, and identifiable outcomes.
• Experience evaluating and analyzing situations, followed by recommending, adopting, and/or implementing an effective course of action.
• Experience in how to efficiently process or oversee contracts and/or grants while effectively tracking and monitoring outcomes.
• Experience in multi-tasking, meeting deadlines, and adjusting to changing priorities in a cooperative manner.
• Experience collaborating and interacting with the public and varying levels of departmental personnel.
• Experience collaborating on or leading cross-functional teams
• Experience with learning and implementing new technology platforms and effectively managing changes.

Benefits

In addition to competitive public employee wages and a comprehensive benefits package, our employees enjoy meaningful and interesting work that supports access to healthcare.

To learn more about benefits for State employees, visit the Salary and Benefits page on the CalHR website.

University of California (UC) and California State University (CSU) employees may qualify to transfer their current and previous employment credit to State of California employment through CalPERS. Human Resources can help with this process upon employment or you can reach out to CalPERS for inquiries at (888) 225-7377.

Additional Application Requirements

You must include: 1) the classification title you are applying for, 2) "JC-#479167", and 3) your source of eligibility (i.e. List Eligibility, Lateral Transfer, Reinstatement, SROA/Surplus) in the “Examination(s) or Job Title(s) for which you applying” section of your application. Applications received without this information may be disqualified.

If you are meeting Minimum Qualifications with education, you MUST include a copy of your unofficial transcripts and/or license for verification. Example: if you are applying for a Staff Services Analyst position based on your Bachelor’s degree, you must attach a copy of your unofficial transcripts showing the conferred date of the degree you obtained. Official sealed transcripts will be required upon appointment. Applicants who fail to provide this information shall be disqualified.

Applications received via email or fax will not be accepted.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -
  Unofficial transcripts  must be included if qualifying under an education pattern of the minimum qualifications. If selected, official transcripts will be required upon appointment.
• Statement of Qualifications -
  The Statement of Qualifications (SOQ) is required . The SOQ must be in 12-point Arial font, single-spaced, and no more than 2 pages in length. The SOQ must include responses to the following questions in numerical order; do not consolidate responses.

  
  1. Describe a time when you identified and resolved an issue or process inefficiency utilizing your analysis and/or research abilities. Include steps taken, recommendations provided to management, and the outcome. 

  
  2. Describe your experience efficiently processing or overseeing an individual or team workload while effectively tracking and monitoring outcomes.

  
  3. Describe a situation where you demonstrated effective collaboration and communication skills with internal or external customers. Please include your role, the goal, the audience, the actions you took, and the outcome.
  

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