Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
...Job Description: Field Force Merchandising is currently seeking part time retail service merchandisers for ongoing program in grocery store(s) to begin work immediately. This is a permanent part-time independent contractor position requiring TWO service call per...
...Veterans Engineering is seeking an experienced and highly qualified Biomedical Engineer to join our healthcare organization. As a Biomedical Engineer, you will play a pivotal role in managing our medical equipment program and ensuring the safety, functionality, and compliance...
...The sky's the limit! CDL A Owner Operator or fleet owner Position with... ...We value you and your family. Trucking is a family decision. We are... ...true money to you home daily local positions ( these positions fill... ...booked loads if you want ~ Driver referral bonuses...
...Position Summary: Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called Cello in 2010, started its logistics business in 2012 and expanded...
...MUST BE US BASED TO BE CONSIDERED!! This is a part-time remote position. If you are looking for a full-time position, supplemental... ...6 months, between the range of $20-25/hour. As a Virtual Legal Assistant you will be responsible for supporting clients in the legal profession...